FAQ
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Still have questions? Contact our support team—we’re happy to help!
Products and Material
Are IVANI jewelry pieces waterproof?
Yes! Our PVD coating makes jewelry waterproof and tarnish-resistant for everyday wear.
What materials are used in IVANI jewelry?
18K gold plating over 316L stainless steel, hypoallergenic, nickel- and lead-free.
How do I care for my IVANI jewelry?
Avoid harsh chemicals, clean gently with a soft cloth, remove before lotions or perfumes.
Is your jewelry hypoallergenic?
Yes! All IVANI pieces are crafted with 18K gold PVD coating over stainless steel, a material that is nickel-free and hypoallergenic. This makes our jewelry safe for sensitive skin and comfortable for everyday wear.
Can I wear my jewelry in the shower, pool, or ocean?
Yes — that’s what they’re made for. Just rinse with fresh water after swimming in saltwater or chlorinated pools to keep the shine lasting even longer.
Orders & Shipping
Where do you ship from?
All orders are shipped from Toronto, Canada.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary by country.
How much is shipping?
We offer $10 standard shipping within Canada. International shipping rates are calculated at checkout.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Delivery within Canada usually takes 3–7 business days, depending on your location. International shipping times vary.
Do you offer express shipping?
Yes, express options are available at checkout for faster delivery.
Sizing & Fit
How do I find my bracelet or necklace size?
We provide a sizing guide on our product pages to help you find the perfect fit. You can also measure a piece you already own for comparison.
Can you adjust my jewelry size?
Some styles can be adjusted — please contact us to confirm before ordering.
What length are your necklaces?
Most IVANI necklaces are 16–18 inches with an adjustable extender for layering flexibility. Exact measurements are listed on each product page.
Will your earrings feel heavy?
No — our designs are dainty and lightweight, making them perfect for everyday wear without pulling on your ears.
Returns & Warranty
Do you accept returns?
All sales are final. For hygiene reasons and to ensure every customer receives brand-new, unworn jewelry, we do not accept returns.
Do you offer exchanges?
We do not offer exchanges for change of mind or incorrect sizing. Please refer to our sizing guide before placing your order to ensure the perfect fit.
What if my item arrives damaged or defective?
Yes! Every IVANI piece comes with a 12-month Colour Warranty. If your jewelry shows peeling, fading, or abnormal discolouration under everyday wear, we’ll replace it or issue store credit—free of charge.
To claim, simply provide your order number and clear photos of the issue. Normal wear (water, sweat, rain, lotions, perfumes) is covered. Structural issues (clasps, chains, stones) or damage from misuse/chemicals are not included.
What is not covered under warranty?
Normal wear and tear, misuse, lost or stolen items, and accidental damage are not covered.