Frequently Asked Questions
Find answers to common questions about our jewelry
Products and Material
Yes! Our PVD coating makes jewelry waterproof and tarnish-resistant for everyday wear.
18K gold plating over 316L stainless steel, hypoallergenic, nickel- and lead-free.
Avoid harsh chemicals, clean gently with a soft cloth, remove before lotions or perfumes.
Yes! All IVANI pieces are crafted with 18K gold PVD coating over stainless steel, a material that is nickel-free and hypoallergenic. This makes our jewelry safe for sensitive skin and comfortable for everyday wear.
Yes — that's what they're made for. Just rinse with fresh water after swimming in saltwater or chlorinated pools to keep the shine lasting even longer.
Orders & Shipping
All orders are shipped from Toronto, Canada.
Yes, we ship worldwide. Shipping rates and delivery times vary by country.
We offer $10 standard shipping within Canada. International shipping rates are calculated at checkout.
Orders are processed within 1–3 business days. Delivery within Canada usually takes 3–7 business days, depending on your location. International shipping times vary.
Yes, express options are available at checkout for faster delivery.
Sizing & Fit
We provide a sizing guide on our product pages to help you find the perfect fit. You can also measure a piece you already own for comparison.
Some styles can be adjusted — please contact us to confirm before ordering.
Most IVANI necklaces are 16–18 inches with an adjustable extender
We are here for you!
Still have questions? Contact our support team—we're happy to help!